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Why "What Works" Matters Under the "Broken Windows" Model of Supervision

Volume 66 Number 2
September 2002

The author reviews the "Broken Windows" paradigm, which includes 7 key strategies for re-engineering offender supervision, the most important of which is leadership; that is, the responsibility of leaders to attend to the importance of creating public value in the work that they do. Leaders must "embrace accountability" for producing results that contribute to public safety and community well-being.