Job Details for Systems & Network Administrator

The duties and responsibilities of this position include but are not limited to:

• Implementation and support of AVoIP infrastructure and components required to execute court proceedings. Serves as lead technical support contact for courtroom audio video technology.
• Recommend, schedule, plan, and supervise the installation and testing of new products and improvements to the Network and AVoIP infrastructure. Plan, coordinate, implement, and test network security measures to protect data, software, and hardware. Identify and assess risks by performing security analysis and assist in producing detailed security plans.
• Provide proactive support by analyzing systems and identifying potential issues and find solutions before it affects the end-users.
• Analyze needs, coordinate and configure computer network systems to increase compatibility and share information. Diagnose hardware and custom off-the-shelf software problems and replace defective components. Maintain and administer computer networks and related computing environments, including computer hardware, systems software, and all configurations. Recommend changes to improve systems, configurations, and security posture, as well as determine hardware or software requirements related to such changes.
• Evaluate, recommend, and implement processes to improve efficiency and performance of the networks through the development or purchase of products to automate and monitor routine tasks such as server and workstation maintenance activities, performance monitoring and reporting, installation of software or firmware upgrades, patches, etc.
• Analyze, develop, and implement short-term and long-range automation improvement plans for the Court, ensuring that the changes can be implemented with minimal disruption to the court site.
• Plan for disaster recovery operations and testing (Incident Response Plan), including network performance, security, anti-virus, intrusion, web usage/monitoring, design, and acquisition of servers.
• Design, modify, enhance, test, and implement standard configurations for deployment of workstations, virtual desktops and servers, network components, and client software.
• Recommend, schedule, test, and validate deployment of patches, security updates, and other upgrades to servers, workstations, and network components. Monitor vendor websites to ensure patches are tested and applied in a timely fashion.
• Supervise on-site vendors. Participate in district-wide network projects.
• Develop and maintain comprehensive system documentation to support internal procedures, training, and reference needs.
• Provide training on networking, systems, and AVoIP for team members to enforce a culture of knowledge sharing and role redundancy.
• Provides technical support both in-person and in a remote environment for telework employees.
• Member of IT Support Helpdesk fielding end-user support requests.
• Perform other duties or special projects, as assigned.