Job Details for Systems Support Specialist
Court Name/Organization | Indiana Southern Probation and Pretrial Services |
Location | Indianapolis, IN |
Opening and Closing Dates | 05/22/2025 - 06/20/2025 |
Appointment Type | Permanent |
Classification Level/Grade | CL 25 - CL 27 |
Salary | $49,345 - $74,627 |
Link to Court Careers Information | http://www.insp.uscourts.gov |
Announcement Number | 25-6 |
Link to Job Announcement |
Position Description
The Systems Support Specialist is a member of the shared services information technology team that performs end user support. The incumbent provides support services in installing and configuring computer hardware and software programs and performs troubleshooting for hardware and software systems. The position reports to the Help Desk Supervisor.
Qualifications
Applicant must be a U.S. Citizen or eligible to work in the United States. For placement at CL 27, applicants must have a minimum of two years specialized experience including at least one year equivalent to work at CL 26. Specialized experience is progressively responsible experience that is in, or closely related to, the work of the position, that has provided the knowledge, skills, and abilities to successfully perform the duties of the position.
Experience should demonstrate excellent customer service and communication skills. Candidates must also be familiar with the latest available electronic technology and hardware and software programs, have a working knowledge of telephone and wireless systems, have knowledge of computer processes and capabilities, including a general understanding of case management systems, and be able to perform software and hardware maintenance and troubleshooting.
Required qualifications include knowledge of maintenance and upgrades, and knowledge of PC's, Windows 11 programs installation. Preferred qualifications include experience with Microsoft Operating Systems and applications. Experience managing and configuring Apple devices including iPhones, iPads, and MacBooks.
Applicants must have a high school diploma or equivalent, and preferably an associate degree in an information technology field. Knowledge or Certification in the following is a plus: Microsoft Certified Professional; Microsoft Certified System Administrator; Microsoft Certified Systems Engineer, SharePoint, and Microsoft Office Applications.
Employee Benefits
The U.S. Courts offer benefits to full-time employees which include:
- Participation in the federal health, dental and vision programs of the employee's choice
- Participation in the Federal Employees Retirement System (FERS), including the Thrift Savings Plan - similar to a 401(k)
- Participation in a group life insurance program
- Participation in a group long-term disability insurance program.
- Participation in a long-term care insurance program
- Participation in a flexible spending account for medical and/or dependent care expenses on a pre-tax basis
- Credit for prior government service
- Paid annual and sick leave and applicable paid holidays
The U.S. Courts are part of the Federal Judiciary. As such, most employees fall under the Court Personnel System (CPS) as opposed to the General Schedule (GS) for federal employees of the Executive Branch. Although comparable to civil service in salary, leave, and insurance benefits, employees of the U.S. Courts have excepted service appointments. They are at-will employees appointed by the Court Unit Executive and can be terminated with or without cause by the court. The incumbent selected for this vacancy will receive on-the-job training. The District Court reserves the right to modify the conditions of this job announcement by withdrawing or filling more than one position described herein. The final candidate will be subject to a background check or investigation, and periodic re-investigations, if applicable, with retention contingent upon a favorable suitability determination. The Federal Financial Reform Act of 1994 mandates that net salary payments be transferred electronically by direct deposit.
Miscellaneous
The Systems Support Specialist is a member of the shared services information technology team that performs end user support. The incumbent provides support services in installing and configuring computer hardware and software programs and performs troubleshooting for hardware and software systems. The position reports to the Help Desk Supervisor.
Application Info
Submit a cover letter, completed application (AO-78) and resume via e-mail to HRSubmit@insp.uscourts.gov with Systems Support Specialist 25-06 in subject line. E-mailed documents must be in single PDF file. Zip files will not be accepted. Due to the anticipated number of applications, only the best qualified applicants will be contacted for a personal interview. To ensure consideration, completed application materials must be received by COB June 20, 2025.
The federal Judiciary is an Equal Employment Opportunity employer.