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Job Details for IT Support Specialist (AI Focus)

Court Name/Organization Fourth Circuit Court of Appeals
Overview of the Position As our IT Support Specialist (AI Focus), you’ll play a key role in keeping our systems running smoothly while exploring how AI can make technology more efficient, accessible, and future-ready. If you enjoy solving problems, leveraging AI to improve everyday workflows, and being part of a team that drives meaningful impact, we’d love to meet you.
Location Richmond, VA
Opening and Closing Dates 09/17/2025 - 10/12/2025
Appointment Type Permanent
Classification Level/Grade CL 25
Salary Starting: $51,070
Link to Court Careers Information http://www.ca4.uscourts.gov
Announcement Number 2025-ITSS-AI

Position Description

As an IT Support Specialist (AI Focus), you’ll do more than troubleshoot—you’ll explore how emerging AI tools and techniques can solve real-world IT challenges. You’ll collaborate with program managers, IT team members, and court colleagues to design and implement smart, innovative solutions that make technology more efficient and impactful.

We’re seeking a motivated, curious, and collaborative individual who:

  • Has a strong interest in information security, IT systems, and AI-driven solutions.
  • Enjoys problem-solving and improving processes through technology.
  • Communicates clearly, listens actively, and thrives in a team environment.
  • Wants to grow their expertise at the intersection of IT support and artificial intelligence.

In this role, you’ll have the opportunity to:

  • Develop and implement Generative AI applications.
  • Conduct hands-on research in AI and share practical insights with the team.
  • Enhance documentation, workflows, and processes by integrating AI tools.
  • Provide general/IT help desk/VOIP phone support.
  • Contribute to technology solutions that support the administration of justice.
  • Perform other duties as assigned or necessary.

Qualifications

  • Bachelor’s degree in an IT-related field OR one year of full‐time specialized experience.
  • Experience using and supporting Microsoft Office products and other Office365 applications.
  • Ability to evaluate processes and procedures and develop innovative tech solutions that increase efficiency.
  • Ability to manage multiple projects and priorities under tight deadlines in a fast-paced environment.
  • Professional demeanor with excellent customer service, interpersonal, verbal, and written communication skills.
  • Attention to detail, and the ability to work independently or with a team.

Preferred Qualifications

  • Familiarity with VOIP phones.
  • Familiarity with case management system.

Duties may at times require working outside of normal business hours or local travel. Physical effort may be involved.

Employee Benefits

  • Time Off: Generous vacation (starting at 13 days, growing to 20 after 3 years and 26 after 15 years), 13 days of sick leave, and 11 paid holidays.
  • Health & Wellness: Agency-subsidized health and life insurance. (Retirees may carry their health insurance plan into retirement while paying the same premiums), plus dental and vision coverage.
  • Financial Security: Retirement and a Thrift Savings Plan (similar to a 401(k)).
  • Flexibility: Flexible Spending Accounts for healthcare, dependent care, and commuting expenses.
  • Work-Life Balance: Flexible work hours and Paid Parental Leave.
  • Student Support: Eligibility for Public Service Loan Forgiveness.

See the U.S. Courts website at Benefits for additional information.

Miscellaneous

As an IT Support Specialist (AI Focus), you’ll do more than troubleshoot—you’ll explore how emerging AI tools and techniques can solve real-world IT challenges. You’ll collaborate with program managers, IT team members, and court colleagues to design and implement smart, innovative solutions that make technology more efficient and impactful.

We’re seeking a motivated, curious, and collaborative individual who:

  • Has a strong interest in information security, IT systems, and AI-driven solutions.
  • Enjoys problem-solving and improving processes through technology.
  • Communicates clearly, listens actively, and thrives in a team environment.
  • Wants to grow their expertise at the intersection of IT support and artificial intelligence.

In this role, you’ll have the opportunity to:

  • Develop and implement Generative AI applications.
  • Conduct hands-on research in AI and share practical insights with the team.
  • Enhance documentation, workflows, and processes by integrating AI tools.
  • Provide general/IT help desk/VOIP phone support.
  • Contribute to technology solutions that support the administration of justice.
  • Perform other duties as assigned or necessary.

Application Info

Email the following in a single PDF document to Human Resources at vacancy@ca4.uscourts.gov.

  1. Cover letter highlighting your event planning experience and what draws you to this role.
  2. Resume that includes the name, title, and the contact information of three professional references.
  3. Judicial Branch Application: AO78-Application for Employment.

Please include the title of the position in the subject line of the email, and please note in the cover letter where you saw the announcement. Receipt of applications will be acknowledged.

Interviews may be held in person in Richmond, VA. Reimbursement for interview-related travel expenses or any relocation costs incurred by the successful applicant is not provided.

The federal Judiciary is an Equal Employment Opportunity employer.