Job Details for Divisional Office Manager

The U.S. District Court for the Northern District of California is accepting applications for the position of Division Manager of the San Jose Division. The Division Manager oversees the daily operations of the San Jose Courthouse, including case intake and administration, courtroom services, records management, statistical reporting, quality control, court reporter and interpreter coordination. The Division Manager is also responsible for policy implementation and monitoring, long-range planning, staff training, and development. Representative duties include:

• Manage, develop, and mentor supervisory staff involved in court operational activities, including implementing district-wide standards, assigning and reviewing work, evaluating performance, and handling disciplinary actions
• Establish work procedures, conduct staff meetings, provide information and delegate work fairly and consistently. Oversee work products and processes and provide guidance as required. 
• Manage court operations through coordinating and communicating with supervisors, unit executives, judges, and chambers staff. Reallocate personnel and/or equipment to cover workload fluctuations.
• Develop short-term and long-range workforce plans. Establish employee performance standards that support the mission of the court. Solve work related problems using information and data. Comply with reporting requirements of the Administrative Office. 
• Establish and monitor programs which implement change management and quality control techniques. Organize work processes to optimize the use of time and resources, ensuring results meet expectations. Use statistical reports to monitor the management of cases and take appropriate action. Develop and implement operational policies and procedures. 
• Communicate and respond to requests from upper management with regard to divisional operations, keeping them well-informed. Ensure employees receive process and procedural systems training, including initial, updated, or remedial training. Ensure supervisory coverage through effective delegation of authority. 
• Communicate clearly and effectively, both orally and in writing, to explain complex operational matters and concepts to individuals and groups with varying experience and backgrounds.
• Interact effectively with the public and staff, providing good customer service and resolving difficulties efficiently while complying with regulations, rules, and procedures. Facilitate, mediate, and negotiate complex and sensitive matters with judges, managers, unit executives, supervisors, and court staff, while maintaining confidentiality