Job Details for Information Technology Technician
| Court Name/Organization | New York Eastern District Court |
| Overview of the Position | The Clerk’s Office of the U.S. District Court is looking for candidates to join our team as an Information Technology Technician. Information Technology Technician are part of the information technology team that performs end user support activities along with installing and configuring hardware and software. |
| Location | Brooklyn, NY |
| Opening and Closing Dates | 01/23/2026 - 02/06/2026 |
| Appointment Type | Permanent |
| Classification Level/Grade | CL 23/1 |
| Salary | $47,546 - $58,169 |
| Link to Court Careers Information | https://www.nyed.uscourts.gov/employment |
| Announcement Number | 26-08 |
| Link to Job Announcement | |
Position Description
Representative Duties
Respond to help desk calls and e-mails, log computer problems, and assist with routine problems; problems that are not quickly resolved are escalated to the next level. Assist with web access. Provide information and assistance to users on applications such as word processing and data entry. Assist with creating user accounts and providing end user training. Install or assist in the installation of upgrades or new or revised off-the shelf/desktop releases. Troubleshoot hardware and software problems. Assist in responding to day-to-day support needs of audio/visual systems. Set up, configure, install, and document hardware and software. Provide support for remote access. Perform inventory control duties. Provide backup to other IT staff. Prepare and maintain the documentation and standard operating procedures and checklists for end users and other technicians. Analyze help desk log. Create user accounts. Performs other duties as assigned.
Qualifications
To qualify for this position the candidate must be a high school graduate and have a minimum of two years of general experience to qualify for grade CL 23 starting salary; one year of specialized experience for CL 24 and two years specialized experience for CL 25 in addition to the general experience requirement. Specialized experience is progressively responsible technical experience that indicates the possession of the knowledge and skills needed to perform the duties of the position.
The successful applicant must demonstrate customer service and troubleshooting skills, the ability to work in a team environment, and interact directly with all levels of court personnel and other agencies. The candidate must possess the ability to communicate effectively, clearly and patiently to explain technical issues to non-technical users, write effective instructions for users, and document issues and solutions. Respecting others and acting with integrity are all essential skills. Ability to follow IT security standards and defined policies and procedures.
Successful applicant must have knowledge and responsible workplace experience with Windows desktop, MS Office products and Adobe Acrobat, with knowledge of networking fundamentals such as TCP/IP addressing, VLANs, and switches.
Preferred Qualifications
The candidate should be a professional who is a self-starter, dependable, friendly, motivated, organized, detailed-oriented and possess good judgement with accountability for their work product. Possess high ethical standards. Must demonstrate ability to work on multiple tasks, be flexible and tactful when working under pressure individually and in a team environment. Ability to follow Information Technology security standards and the ability to assist with PC and mobile systems on-the-fly is necessary. The ability to work independently and harmoniously with a team is essential. Former work with government entities, particularly the federal judiciary, is a plus. Knowledge and responsible workplace experience supporting Apple operating systems and MS Office products in an Active Directory environment is a plus.
Miscellaneous
Representative Duties
Respond to help desk calls and e-mails, log computer problems, and assist with routine problems; problems that are not quickly resolved are escalated to the next level. Assist with web access. Provide information and assistance to users on applications such as word processing and data entry. Assist with creating user accounts and providing end user training. Install or assist in the installation of upgrades or new or revised off-the shelf/desktop releases. Troubleshoot hardware and software problems. Assist in responding to day-to-day support needs of audio/visual systems. Set up, configure, install, and document hardware and software. Provide support for remote access. Perform inventory control duties. Provide backup to other IT staff. Prepare and maintain the documentation and standard operating procedures and checklists for end users and other technicians. Analyze help desk log. Create user accounts. Performs other duties as assigned.
Application Info
Interested applicants should submit the following (include vacancy announcement number) in one PDF document to the court’s employment application box.
- Letter of interest (cover letter)
- Resume
- Completed Application for Judicial Branch Federal Employment, form AO78 (Do not complete questions 18-20)
The federal Judiciary is an Equal Employment Opportunity employer.