Job Details for Systems & Network Administrator

The U.S. District Court for the Southern District of New York is accepting applications for a Systems & Network Administrator. The Systems and Network Administrator conducts and oversees the court unit's information and technology networks and systems. The incumbent performs server troubleshooting and triage during service failure scenarios, participates in intense investigations to determine the root cause and develops corrective actions. The incumbent ensures effective and efficient server maintenance, operations workflows and practices. Improves availability and performance of systems, and dependent environments. The incumbent performs both routine and complex network administration and systems duties, including developing standards and recommending network infrastructure changes. In addition, the incumbent also assists with supporting and maintaining virtual server environments. The position requires collaborating with supervisors, managers, executives, and judges locally as well as at other court units. Must be available to work after hours/weekends. Incumbent may occasionally lift objects up to 75 lbs. and perform installation work in confined places, while bending, stooping, or reaching. This position may require occasional travel to the 300 Quarropas Street Courthouse for assigned duties. This position may be eligible for occasional telework, in accordance with the court's telework policy.

Representative Duties

• Manage and oversee the court's network infrastructure - includes planning, installation, management and support of routers, switches, firewalls, and controllers.
• Serve as the primary point of escalation for complex technical issues from the helpdesk and desktop teams.
• Monitor and manage the team’s ticket queue via email to ensure timely resolution and adherence to SLAs.
• Oversee the imaging, deployment, maintenance, and inventory management of all desktop/laptop hardware, software, and peripherals.
• Coordinate with Network, Systems, and Security teams for major incidents or changes affecting end-users.
• Provide technical expertise as a team member in the development and operational support of the court's systems and services, assist with routine problems; problems that are not quickly resolved are escalated to the Assistant Systems Manager.
• Develop specific systems features to satisfy local court unit needs. Make adaptations to national systems or plan, develop and or acquire specific systems for the U.S. District Court, when needed.
• Monitor versions of systems to ensure continuity throughout the court.
• Administer and maintain web access. Provide guidance and assistance to users on applications such as Office 365 apps and other Court systems. Administer and maintain end user accounts and provide end user training as required.
• Manage Microsoft Active Directory on a Windows Server platform. Administer and maintain network end-user accounts and access rights.
• Create and run reports. Install upgrades or new or revised off-the shelf/desktop releases. Set up, configure, install, and document hardware and software.
• Provide support for mobile computing devices and remote access. Confirm that back-ups are run.
• Establish and maintain system operating procedures, protocols, data security, backup plans, and user permissions.
• Develop and maintain local court technical documentation for administered systems.
• Monitor day-to-day operations of the equipment and systems and provide systems backups and verify the validity of data.
• Maintain contact with other information technology court personnel at different locations and levels for the purpose of keeping abreast of developments, techniques, and user programs.
• Design, test, and deploy new or enhanced servers including resident software services.
• Support the court’s current LAN/WAN network environment and integration into future unified communications networking systems.
• Perform other related duties as required.