Job Details for Probation Services Technician
| Court Name/Organization | Texas Western District Court |
| Overview of the Position | Are you interested in a career with the Federal Court System? The U.S. Probation Office for the Western District of Texas is currently seeking an entry level Probation Services Technician in Austin, Texas. The Probation Services Technician provides technical, administrative, and clerical support to U.S. Probation Officers and Officer Assistants in a wide range of areas. Get your foot in the door with this excellent entry level position. This is a full-time position, but we may be able to accommodate a student’s academic schedule. This position is advertised at the grade CL 23 and has future non-competitive promotional potential up to the CL 25. |
| Location | Austin, TX |
| Opening and Closing Dates | 03/04/2026 - 03/20/2026 |
| Appointment Type | Permanent |
| Classification Level/Grade | CL 25 |
| Salary | $41,480 - $56,043 |
| Link to Court Careers Information | https://www.governmentjobs.com/careers/txwd |
| Announcement Number | USPO 26-16 |
| Link to Job Announcement | |
Position Description
The Probation Services Technician performs duties and responsibilities such as, but not limited to, the following:
- Perform receptionist duties by greeting visitors/callers in person and by telephone, answering routine questions, provide assistance as authorized, and direct visitors/callers to the appropriate person or department. Route duty calls to duty officers, and other general office duties.
- Inform persons under supervision on procedures for completing appropriate forms and authorizations.
- Perform data entry with accuracy and timeliness, conduct records research and retrieval via telephone or mail to obtain required documentation, open and close supervision case records, utilize case tracking programs, perform various file management tasks, maintain confidentiality of records, assist officers in responding to collateral requests for information, maintain record keeping of various logs and data.
- Assists U.S. Probation Officers in conducting investigations and supervision of persons charged with and convicted of federal crimes.
- Operates the local/state law enforcement information retrieval system and Criminal Justice Information System (CJIS) terminals to obtain criminal history information and route the information to appropriate recipients. Electronically submits appropriate documents to the Bureau of Prisons and Sentencing Commission, at the direction of probation officers.
- Observes national and local disclosure policies and procedures.
- Opens, closes, and updates information into computerized records, including the Probation Automated Case Tracking Systems (PACTS). Research information from case records and enter system as appropriate. Screens forms completed by officers and officer assistants and request corrections as needed. Retrieves information from databases and generates periodic reports using DSS reports to assist in case management activities.
- Makes chronological entries in case records. Conducts research and retrieves needed information via telephone, mail, electronic resources or in person, if required.
- Completes various standard forms for submission to the court and legal counsel using information provided by officers, including petitions, orders to the court, and similar documents. Keeps various logs and records up to date.
- Maintains, updates, and tracks paper and electronic files.
- May review presentence reports developed by officers for formatting and typographical errors.
- Perform other officer support duties, as assigned.
Qualifications
- Two years of progressively responsible clerical or administrative experience. Such experience is commonly encountered in probation and pretrial services offices, law firms, legal counsel offices, banking and credit firms, educational institutions, or social service organizations.
- Education above the high school level may be substituted for experience on the basis of one academic year (30 semester or 45 quarter hours) equals one year of experience.
- Prefer candidates with a bachelor’s degree, or those who are currently attending an accredited college or university in a field of academic study, such as criminal justice, criminology, psychology, sociology, social work, human relations, or business or public administration.
- Demonstrated computer and typing skills.
- Excellent writing and verbal communication skills.
- Excellent organizational skills.
- Ability to deal with multiple demands in a fast-paced environment.
- Ability to work with a wide variety of people with diverse backgrounds.
- A professional demeanor and presence.
- Fluent in English-Spanish is preferred.
Miscellaneous
The Probation Services Technician performs duties and responsibilities such as, but not limited to, the following:
- Perform receptionist duties by greeting visitors/callers in person and by telephone, answering routine questions, provide assistance as authorized, and direct visitors/callers to the appropriate person or department. Route duty calls to duty officers, and other general office duties.
- Inform persons under supervision on procedures for completing appropriate forms and authorizations.
- Perform data entry with accuracy and timeliness, conduct records research and retrieval via telephone or mail to obtain required documentation, open and close supervision case records, utilize case tracking programs, perform various file management tasks, maintain confidentiality of records, assist officers in responding to collateral requests for information, maintain record keeping of various logs and data.
- Assists U.S. Probation Officers in conducting investigations and supervision of persons charged with and convicted of federal crimes.
- Operates the local/state law enforcement information retrieval system and Criminal Justice Information System (CJIS) terminals to obtain criminal history information and route the information to appropriate recipients. Electronically submits appropriate documents to the Bureau of Prisons and Sentencing Commission, at the direction of probation officers.
- Observes national and local disclosure policies and procedures.
- Opens, closes, and updates information into computerized records, including the Probation Automated Case Tracking Systems (PACTS). Research information from case records and enter system as appropriate. Screens forms completed by officers and officer assistants and request corrections as needed. Retrieves information from databases and generates periodic reports using DSS reports to assist in case management activities.
- Makes chronological entries in case records. Conducts research and retrieves needed information via telephone, mail, electronic resources or in person, if required.
- Completes various standard forms for submission to the court and legal counsel using information provided by officers, including petitions, orders to the court, and similar documents. Keeps various logs and records up to date.
- Maintains, updates, and tracks paper and electronic files.
- May review presentence reports developed by officers for formatting and typographical errors.
- Perform other officer support duties, as assigned.
Application Info
Qualified candidates must submit a cover letter and resume through the online application. Applications must be received by close of business on or before the closing date. No late applications will be considered. Local candidates will receive priority consideration.
Background Investigation & The Fair Chance to Compete Act (FCA)
The selectee for this position is subject to a criminal record check and satisfactory adjudication by the employing office to be eligible for employment. Due to the sensitivity level of this position, candidates may be asked about their criminal history prior to receiving a tentative offer of employment. Criminal history is not in itself disqualifying. All available information, past and present, favorable and unfavorable, about the reliability and trustworthiness of an individual will be considered when making an employment suitability determination. Providing false and/or misleading information may be grounds for removal from the application and selection process, as well as disciplinary action if discovered after an individual’s date of hire.
The U.S. Courts reserves the right to modify the conditions of this job announcement, or to withdraw the announcement, any of which may occur without prior written or other notice. More than one position may be filled from this posting. In the event that a position becomes vacant in a similar classification, within a reasonable time of the original announcement, the Court Unit Executive may elect to select a candidate from the applicants who responded to the original announcement without posting the position. The Court is not authorized to reimburse travel expenses for interviews or relocation. This position is subject to mandatory electronic direct deposit of salary payments. All applicants must be a U.S. citizen or must be a lawful permanent resident (i.e., green card holder) and seeking U.S. citizenship. Applicants are advised that false statements or omission of information on any application materials may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed. Employees of the U.S. Courts serve under "Excepted Appointments" and are considered "at-will" employees (except for probation officers who may be removed for cause). All employees are required to adhere to the Code of Conduct for Judicial Employees (available for review upon request). Applicants scheduled to interview should advise the Human Resources staff if any accommodation is needed.
The federal Judiciary is an Equal Employment Opportunity employer.