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Job Details for Assistant Computer Systems Administrator

Court Name/Organization Texas Western Federal Public Defender
Overview of the Position The Federal Public Defender for the Western District of Texas is accepting applications for the position of Assistant Computer Systems Administrator (ACSA), to be stationed in San Antonio. The Federal Public Defender operates under authority of the Criminal Justice Act, 18 U.S.C. 3006A, to provide defense services in federal criminal cases and related matters by appointment from the court to individuals unable to afford counsel.
Location San Antonio, TX
Opening and Closing Dates 03/10/2026 - Open Until Filled
Appointment Type Permanent
Classification Level/Grade JSP 9, Step 1 to JSP 12, Step 1
Salary $62,629 - $90,823
Link to Court Careers Information https://txw.fd.org/
Announcement Number 26-26
Link to Job Announcement

Position Description

The ACSA provides both specialized and routine technical support to end users, including training and assistance with hardware, software, and data‑communications systems.  The role provides technical support to multiple offices within the Western District of Texas.  Working under the direction of the Supervisory Computer Systems Administrator (SCSA), the ACSA performs other duties, as assigned. The ACSA position requires the ability to lift 50 pounds, have a valid driver’s license, and involves frequent travel, including overnight trips.

Primary Responsibilities:

  • Deliver tier 1 user support services, including troubleshooting and resolving issues with hardware, software, peripherals, and connectivity.
  • Participate in planning, imaging, configuring, and deploying Windows workstations.
  • Support the testing, installation, and maintenance of firmware, software, and system patches.
  • Develop, document, and maintain standard operating procedures.
  • Maintain accurate inventory tracking, including auditing and lifecycle control.
  • Organizes, maintains, and manages access to electronic case materials.
  • Support staff in trial preparation by leveraging litigation support tools and applications.
  • Support case‑related technological needs.
  • Utilize litigation support technology to perform audio and video editing, transcription or translation.

Qualifications

To qualify for the position of ACSA, a person must be a high school graduate or the equivalent and have at least three years of general experience, which provided a working knowledge of automated systems, and two years of specialized experience, and comprehensive knowledge of computer systems administration principles, practices, methods, and techniques. A bachelor’s degree is preferred. The candidate must be highly proactive, self‑motivated, and detail‑oriented, with strong organizational abilities. They should demonstrate proficiency in learning and applying new technical skills and concepts, as well as the ability to quickly diagnose and resolve system issues. A strong client‑service orientation and excellent communication skills are essential.

Required Qualifications:

  • Windows 11 desktop and laptop computer support and administration.
  • Proficiency with Microsoft Office 365 installation, troubleshooting, and user support.
  • Experience installing and troubleshooting hardware and software.
  • Working knowledge of Active Directory for user account creation, maintenance, and access management.
  • Possesses foundational network administration skills.
  • Possesses a strong, general understanding of IT infrastructures.
  • Demonstrated ability to deliver exceptional end‑user support for both software and hardware issues.
  • Proven ability to exercise sound judgment and effective time‑management skills.

Preferred Qualifications:

  • Familiarity with litigation support software, such as Trial Director, CaseMap, Adobe, and dtSearch, including setup, maintenance, and user support.
  • Understanding file types subject to eDiscovery (e.g., e-mail, PDF, MS office, .zip, .pst)
  • Previous experience working in a law office and understanding court functions, processes, and operations.

Employment is subject to a satisfactory background investigation, including, but not limited to an FBI name and fingerprint check. 

Employee Benefits

The salary of an ACSA will be commensurate with the experience and qualifications, within a range from $62,629 (JSP-9, Step 1) to $90,823 (JSP-12, Step 1). The position is in the excepted service and does not carry the tenure rights of the competitive Civil Service. The position offers federal government employment benefits, including health and life insurance, retirement, and participation in the Thrift Savings Plan. Salary is payable only by Electronic Funds Transfer (direct deposit).

Miscellaneous

The ACSA provides both specialized and routine technical support to end users, including training and assistance with hardware, software, and data‑communications systems.  The role provides technical support to multiple offices within the Western District of Texas.  Working under the direction of the Supervisory Computer Systems Administrator (SCSA), the ACSA performs other duties, as assigned. The ACSA position requires the ability to lift 50 pounds, have a valid driver’s license, and involves frequent travel, including overnight trips.

Primary Responsibilities:

  • Deliver tier 1 user support services, including troubleshooting and resolving issues with hardware, software, peripherals, and connectivity.
  • Participate in planning, imaging, configuring, and deploying Windows workstations.
  • Support the testing, installation, and maintenance of firmware, software, and system patches.
  • Develop, document, and maintain standard operating procedures.
  • Maintain accurate inventory tracking, including auditing and lifecycle control.
  • Organizes, maintains, and manages access to electronic case materials.
  • Support staff in trial preparation by leveraging litigation support tools and applications.
  • Support case‑related technological needs.
  • Utilize litigation support technology to perform audio and video editing, transcription or translation.

The federal Judiciary is an Equal Employment Opportunity employer.