Job Details for Information Technology Specialist
| Court Name/Organization | North Carolina Middle District Court |
| Overview of the Position | The U.S. District Court for the Middle District of North Carolina seeks a high achiever interested in a long-term career with the federal judiciary to serve as an Information Technology Specialist in Greensboro, North Carolina. The Information Technology Specialist provides administrative and technical support in a wide range of areas, including configuring hardware and software programs, assisting with courtroom technology tasks and projects, and providing support for complex technology issues. Other duties include coordinating and implementing security measures. The ability to interact with a variety of technical and non-technical system users, including federal judges, in a professional and supportive manner is essential. The Information Technology Specialist reports to the I.T. Director and works in conjunction with the other members of the Information Technology staff. |
| Location | Greensboro, NC |
| Opening and Closing Dates | 09/14/2025 - Open Until Filled |
| Appointment Type | Permanent |
| Classification Level/Grade | CL 26 - CL 27 |
| Salary | $53,839 - $96,147 |
| Link to Court Careers Information | https://www.ncmd.uscourts.gov/employment-0 |
| Announcement Number | 25-03 |
| Link to Job Announcement | |
Position Description
- Configures, installs, and supports mobile and PC-based hardware and software; installs and supports computer peripherals such as monitors, printers, scanners, web-cameras, and multi-function devices.
- Responds to incoming telephone, voicemail, e-mail, and in-person requests for assistance and resolves problems with hardware, software, networking, and other computer related technologies.
- Actively engages in evaluation, testing, and implementation of new operating systems, off-the-shelf software, and end-user hardware in a virtual and physical environment.
- Maintains hardware and software via installation of firmware and software updates and patches.
- Implementation and maintenance of computer security measures and reporting.
- Provides technical support for courtroom and conference room audio/visual equipment.
- Travels to other locations within the district when required, including our Durham, and Winston-Salem court locations, to provide IT support.
- Performs other duties as assigned.
Qualifications
The successful candidate must have a minimum of two years hands-on experience with installation, repair, upgrade, and troubleshooting of PCs and administration and support of Microsoft Windows 10 and 11 and the Microsoft Office suite. Ability to communicate technical information effectively (orally and writing) to end users in a manner that they can understand. Ability to manage multiple priorities and projects and work with limited supervision. Candidates must be able to work collaboratively and professionally in a team environment.
Specialized Experience
Preference will be given to those candidates who possess experience in delivering quality end-user automation support to a large user population in a fast-paced, technically diverse environment and who possess a strong working knowledge of PC hardware, software, and Windows desktop OS in a networked environment. Experience in supporting and developing automated processes is highly desired. Familiarity with a variety of business-grade technologies and / or concepts is preferred such as: Adobe Acrobat, Computer Imaging, Windows Server, Microsoft Active Directory, Microsoft Office 365, PDQ Deploy, PDQ Inventory, Risk Assessment and Mitigation, VMware vSphere, VMware Horizon View. Preference also will be given to candidates whose work experience provides evidence of strong customer service skills, the ability to prioritize multiple tasks, and an innate desire to continually learn new technologies and train across all IT disciplines.
Employee Benefits
Federal benefits include eleven paid holidays, paid vacation and sick leave, participation in the Federal Employees Retirement System and matching and tax-deferred Thrift Savings Plan. Optional participation in Federal Health Insurance, Federal Group Life Insurance Program, Flexible Benefits Program, Federal Judiciary Long Term Care Insurance Program, and private long term disability insurance. A comprehensive summary of benefit information is available for review.
Miscellaneous
- Configures, installs, and supports mobile and PC-based hardware and software; installs and supports computer peripherals such as monitors, printers, scanners, web-cameras, and multi-function devices.
- Responds to incoming telephone, voicemail, e-mail, and in-person requests for assistance and resolves problems with hardware, software, networking, and other computer related technologies.
- Actively engages in evaluation, testing, and implementation of new operating systems, off-the-shelf software, and end-user hardware in a virtual and physical environment.
- Maintains hardware and software via installation of firmware and software updates and patches.
- Implementation and maintenance of computer security measures and reporting.
- Provides technical support for courtroom and conference room audio/visual equipment.
- Travels to other locations within the district when required, including our Durham, and Winston-Salem court locations, to provide IT support.
- Performs other duties as assigned.
Application Info
To apply for this position, qualified applicants should submit:
- A completed Application for Federal Employment
- A cover letter addressing qualifications and relevant experience
- A chronological résumé including education, employment, and salary history.
The completed package as a single pdf file should be submitted electronically to ncmdml_persnnl@ncmd.uscourts.gov.
Interview and relocation expenses are not reimbursable.
The federal Judiciary is an Equal Employment Opportunity employer.